Effective Date: 30-09-2025

At Auro Systems, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

• Personal Information: Name, email address, phone number, billing/shipping address, etc. (when you contact us or place an order).
• Payment Information: Processed securely through trusted third-party payment providers. We do not store credit/debit card details.
• Technical Information: IP address, browser type, device details, and usage patterns to help us improve website performance.
• Service Data: Information related to printer servicing requests, maintenance history, and cartridge purchases.

2. How We Use Your Information

We use the collected information to:

• Provide and manage printer servicing and cartridge sales.
• Respond to your inquiries and support requests.
• Process payments and deliver products/services.
• Improve website functionality and customer experience.
• Send updates, offers, and service reminders (only if you consent).

3. Sharing of Information

• We do not sell or rent your personal information.
• Information may be shared only with trusted partners (e.g., delivery partners, payment gateways) to complete your order or service request.
• We may disclose information if required by law or to protect our legal rights.

4. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, misuse, or disclosure. However, no online transmission can be guaranteed to be 100% secure.

5. Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze trends, and improve performance. You can disable cookies through your browser settings, but some features may not work correctly.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Opt out of promotional communications.
• Request deletion of your data, subject to legal and contractual obligations.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Changes to This Policy

Auro Systems reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.